How does Review Buddy work?
Review Buddy connects to your Google Business Profile and automatically generates personalized responses to your customer reviews using advanced AI technology. Once set up, the system monitors for new reviews and responds based on your preferences and brand voice settings.
Will the AI responses sound natural?
Yes! Our AI is trained to create responses that sound warm, personalized, and human. You can customize the tone and style to match your brand voice, and our system learns from your preferences over time to improve response quality.
Can I review responses before they're posted?
Absolutely. You can set Review Buddy to auto-respond immediately or to save draft responses for your review before posting. This gives you full control over what gets published.
How long does it take to set up?
Most businesses are up and running in less than 10 minutes! Simply connect your Google account, select your business locations, customize your response preferences, and you're ready to go.
Does it work for negative reviews too?
Yes, Review Buddy can respond to reviews of all ratings. For negative reviews, our AI crafts especially thoughtful responses that acknowledge concerns, show empathy, and offer solutions, helping you turn unhappy customers into satisfied ones.
Is there a free trial available?
Yes, we offer a 14-day free trial with full access to all features. No credit card required to start your trial.
What platforms does Review Buddy work with?
Currently, Review Buddy works with Google Business Profiles. We're actively developing support for other review platforms such as Yelp, TripAdvisor, and Facebook, which will be available in upcoming releases.
How many business locations can I manage with Review Buddy?
Our plans support various numbers of locations. The Starter plan includes 1 location, Business plan includes up to 5 locations, and Enterprise plan supports up to 20 locations. For businesses with more than 20 locations, please contact our sales team for custom pricing.
Is my data secure with Review Buddy?
Absolutely. We take data security very seriously. Review Buddy uses enterprise-grade encryption and follows best security practices. We only request the necessary permissions to manage your reviews, and we never share your data with third parties.
Can I customize the tone of AI responses?
Yes, Review Buddy allows you to customize response tone and style to match your brand voice. You can choose from several pre-set tones (friendly, professional, casual, etc.) or create a custom tone by providing examples of your preferred communication style.
What languages does Review Buddy support?
Currently, Review Buddy supports English, Spanish, French, German, and Italian. We're continuously adding more languages to our platform. If you need a language that's not yet supported, please let us know.
How do I cancel my subscription?
You can cancel your subscription at any time from your account dashboard. Go to 'Subscription Settings' and click on 'Cancel Subscription'. Your service will continue until the end of your current billing period.